Lifting Gear Direct will collect certain data on you when you visit our website. This is true of the majority of the websites on the internet and is nothing out of the ordinary. Data that is collected will be information such as I.P addresses, length of visit, page views etc and this is done to help us personalise your browsing experience.
During the enquiry, quotation and general trading we may also ask from you the following.
Contact phone number
Individual employee names
Contact fax number
Client customer details
Any information we ask for will be pertinent to the enquiry and our trading relationship. We do not ask for personal views/opinions, interests, hobbies, beliefs, your age and gender. If during our dealings you disclose to us the personal information of another person then it is imperative that you obtain that persons agreement to the disclosure and processing of any such personal information.
Any information you disclose is for the sole purpose of our business relationship with you. It will enable us to generally administer both our website and business including
Dealing with enquiries
Allowing our websites to provide you with a full and informative range of products, services and options.
Sending you all/any commercial communications including quotations, specification sheets, invoices, statements, test certificates and reports.
Any information you provide us will also assist us in providing and supplying goods or services either from our websites or general telephone, e-mail or fax enquiries.
During our dealings with you we may send you marketing communications, these will be related to our business and connected to goods or services you purchase from us. If you would like us to stop these communications then please advise us in writing/e-mail/fax. The data we collect from you is stored in both paper files and also digital files on our computers. These files are kept in secure and private offices and a secure internal server with access limited to authorised personnel. Our server/file system is internal only and is not accessible over the internet. It is username and password protected. We do not share your data unless we are legally obliged to do so or unless we have your specific consent. We do not sell, lease or in any way give out your personal information to third parties.
We store your data for as long as necessary to complete the transaction or as long as we are required by law to keep it. General information arising from enquiries would be deleted after 12 months. Information included on invoices, statements and other financial forms would be kept for 5 years. Information kept on test/inspection certificates is retained and archived. Any data no longer required is destroyed in a secure and safe manner.
If you would like us to provide you with any personal information we hold about you then please forward this request to us in writing. We would however require full and appropriate evidence of your identity. This may be a photograph of a driving licence or passport suitably certified by a bank/solicitor. If you would like us to delete any information we hold about you then please advise in writing accordingly however the general safeguards will be required as above.
Cookies are usually small electronic files which are stored within the browser that you are using, whether this is Google Chrome, Mozilla Firefox, or another browser entirely. The cookies that we collect on you will help us to identify you better and help to personalise the experience that we offer to you. Understanding individual user experiences will not only help us to tailor our website better to you but also provides us with valuable feedback for what improvements to make to our website in the future.
There are two types of cookies; session cookies, which only last during an individual session, and persistent cookies, which will be stored as a file on your computer permanently, even after a session has finished.
We will, at times, use links to third party websites throughout our own website. This is done to provide added benefits to any users, to offer useful information and news within the industry and to support any claims or facts that we provide. Each of these third party websites will have their own policies; we would recommend reading these before use of that website.
Here is a PDF download of our letter of authority we have issued to our contacts,to authorise us to be able to keep in contact with you via details you have provided us. If you have not yet done so could you please fill in this form and return it to us a.s.a.p.
©Lifting Gear Direct – Last Updated 23rd May 2018.